Floatist welcomed Adventure Charter as a new customer in February of 2023, and the Adventure Charter team in Croatia has since been using Floatist with great success across their charter operations. Adventure Charter is a large fleet operator in the Adriatic with an extensive and diverse fleet offering. Based in Drage and Sukosan, Adventure Charter offers more than 70 yachts for charter, with the fleet dominated by Bavaria and Jeanneau sailing yachts.

Managing a fleet of 70 yachts can be challenging for fleet operators, especially during the peak season, with numerous moving parts. There are so many elements that charter operators like Adventure Charter have to consider – from the booking process and managing routine maintenance to dealing with ad-hoc issues and controlling smooth handoverson check-in day. Failure to address fleet management and maintenance effectively can result in operational disruptions, compromised customer experiences, and potential safety issues.

Assisting with these challenges is exactly Floatist's strength: our centralized application significantly improves operational efficiency, reduces manual work, and increases employee productivity.

Adventure Charter's COO Hrvoje Erjavec's goal with using Floatist was to increase the flow of information among everyone involved: the charter customer, the maintenance team, the office team, the check-in team, and management. Before Floatist, the base team would have to walk up and down the dock, call each other, or use messy WhatsApp groups to communicate. With Floatist, he finally has all data in one place, and his entire team has access to all the right information at all times.

When integrating the software, Erjavec says:

“The adaptation of our team and the clients needed some time, but once the benefits were clear, it didn’t take long before everyone jumped onboard, realising this is the future of our chartering business.”

This increased efficiency has translated into faster response times and better relationship management with their clients, improving customer and client satisfaction. “The user experience is also improving each week, and I expect that next season Floatist will be recognised as the number one app for charter businesses,” emphasises Erjavec.

Beyond the software itself, Erjavec comments, “The Floatist team is very supportive and responsible towards our feedback. They are a company that understands what the charters and clients need and have a very focused approach.”

After almost a full year of working with Floatist, Hrvoje confirms Floatist does exactly that: "Floatist is successfully doing exactly what we wanted to achieve: it is perfectly easy for the base and perfectly transparent for the charter customer. Guests can relax and have a coffee while they wait for their boat to be prepared"

Since implementing Floatist, Adventure Charter has experienced a significant improvement in efficiency, enabling them to handle turnaround days seamlessly while keeping track of the yacht maintenance and other issues throughout a busy season. On top of that, the Adventure Charter team is now able to provide a higher quality of work; since they are saving time on check-ins, their base team have more time per person to attend to clients and resolve other things, reducing the stress on check-in and check-out days.

Hrvoje mentions: "Additionally, for the team it is great to know the statuses of the boats at all times, and easily be able to see which yachts are cleaned, and which ones still have outstanding repairs. Floatist helps us organize the base better, and for management it is easier to see what is happening in both bases. One great example of this is that management now has insight in which things are being reported by charter clients about the yachts. Before Floatist, check-in remarks could only be reported to check-in staff or on a paper written in text, now this is all visible in the app with supporting photos, which leaves no room for guessing as to the yacht condition. This is very helpful feedback from the client to us as fleet operator."

For a large fleet operator like Adventure Charter, Floatist is a game changer. Together with them and our customers, we will continue to shape the future of charter operations and fleet management!

Want to know how you can make your check-in day experience better for everyone involved? Get in touch at hello@floatist.com or using the contact button below!