Nestled in the picturesque marina of Trogir, Croatia, More Yacht Club, a renowned yacht charter company, was no stranger to the typical challenges faced by fleet operators. As base manager Ivan Krolo recalls, the company struggled with time-consuming check-ins, disorganized communication, and a lack of streamlined maintenance reporting. But all that changed when More Yacht Club started with Floatist, a comprehensive fleet and charter operations management tool that has revolutionized their daily processes and enhanced their overall service quality.

Challenges

Before implementing Floatist, More Yacht Club struggled with several operational inefficiencies:

• Cumbersome Check-In/Out Procedures: Manual check-ins were tedious and prone to errors, often delaying the start of guests' vacations.
• Disorganized Maintenance Reporting: Technicians rarely logged faults and repairs after check-out, leading to overlooked issues and last-minute fixes.
• Fragmented Communication: Coordination between team members was disjointed, primarily relying on direct communication rather than an integrated system. These challenges strained the team and impacted the guest experience, leaving room for improvement in operational efficiency.

Solution

Then came Floatist, the digital game-changer that More Yacht Club didn’t know they needed! Here’s how it turned things around for More Yacht Club:

• Digital Check-In/Out: By digitizing the check-in and check-out processes, Floatist streamlined operations, allowing the team to perform their duties more efficiently and with greater accuracy. The app’s intuitive interface meant that even the most tech-averse employees quickly adapted.
• Real-Time Updates: With Floatist, all team members could access real-time updates on each yacht's status, eliminating the need for constant back-and-forth communication. This feature ensured that everyone was on the same page, enhancing coordination and reducing errors.
• Maintenance Tracking: The Maintenance feature within Floatist offered a dedicated space for logging repairs and tracking ongoing issues. While the team was slow to adopt this feature in the middle of the summer season, Ivan believes it will soon become a vital part of their operations especially with winter maintenance coming up.

Implementation

Transitioning to Floatist was a breeze for More Yacht Club. Ivan and his team received comprehensive onboarding support from the Floatist team, making the switch from manual processes to digital management almost seamless. Ivan gave it a perfect “5 star rating,” reflecting his satisfaction with how smoothly the implementation went. The biggest hurdle? Getting the team to consistently use the Maintenance feature. Ivan acknowledges that while the team has embraced digital check-ins and real-time updates, they are still getting used to logging repairs and maintenance tasks regularly. However, he is confident that, with time, this feature will be fully integrated into their routine, unlocking even more potential for streamlined operations.

Results

Since adopting Floatist, More Yacht Club has seen significant improvements across the board:

• Enhanced Efficiency: The digital check-in process has drastically reduced the time spent on each client, allowing guests to start their vacation sooner and with less hassle. The team’s productivity has soared, with fewer errors and better coordination.
• Improved Communication: Real-time updates have transformed how the team communicates, ensuring that everyone is informed and aligned without the need for disruptive calls or texts.
• Better Client Experience: With quicker, smoother check-ins and improved yacht readiness, guests are enjoying a more seamless and professional experience, which in turn has boosted overall satisfaction.

Ivan is particularly pleased with how the app has made booking and check-in processes easier for the crew. While there’s still some work to be done in fully utilizing the Maintenance feature, he’s confident that the team will soon see the full benefits.

More Yacht Club’s journey with Floatist is a testament to how the right tools can elevate a business. For Ivan and his team, Floatist has been more than just a tool—it’s been a transformative force, making their operations smoother and their service more reliable.

As Ivan sums it up, “Floatist has made things easier for us, especially with check-ins and booking. We’re very satisfied, and I’m confident that, as we continue to use it, we’ll unlock even more of its potential.”

For any yacht charter company looking to smooth out their operations and set a new standard for client satisfaction, Floatist is the wind in your sails you’ve been waiting for. Don’t just navigate the busy season—conquer it with Floatist. Just like More Yacht Club, you too can chart a course to success. Ready to transform your yacht charter operations? Dive into the digital age with Floatist and see how it can elevate your business today!