Yates Mallorca, a leading yacht charter company in Spain, had been experiencing challenges in organizing its fleet management processes. As a company committed to providing top-notch customer experiences, Yates Mallorca needed a solution to improve communication between teams and streamline the coordination of yacht status updates, particularly during turnaround days.

Challenges before using Floatist

• Lack of Coordination: It was difficult to keep everyone informed about the status of yachts, equipment, and extras. Technicians sometimes overlooked issues that could affect the next charter, leading to potential delays and unsatisfactory customer experiences.
• Inconsistent Communication: When something went wrong, such as broken equipment, communication between team members was inconsistent, causing delays in repairs and maintenance.
• Time-consuming Processes: The team struggled to provide real-time updates and keep everyone on the same page, especially when it came to boat readiness.

Floatist provided Yates Mallorca with the tools necessary to improve fleet management and streamline communication across the team. Although there was an initial adjustment period, Floatist gradually became an essential part of the company’s operations.

• Improved Communication: With Floatist, Yates Mallorca can now easily keep track of the status of yachts and equipment in real time, ensuring that both the team and customers are informed. The system ensures that no detail is overlooked, whether it’s during the check-in process or maintenance routines.
• Smooth Integration: While the company is still exploring the full capabilities of Floatist, they’ve already seen significant improvements in efficiency. The ability to check and update the status of yachts has made operations smoother and more reliable.

“Floatist has helped us improve, but it took a little time to get used to it, as with any new tool. It depends on the person using it, but overall, it’s going really well.”, Anja says, one of the founders of Yates Mallorca.

Yates Mallorca particularly values the check-in and check-out list feature, which includes detailed descriptions and images. This has streamlined the check-in process and reduced human errors, such as missing important steps during the handover process.

“The check-in and check-out list, with descriptions and images, is really valuable.”, Anja continues.

One feature that impressed the team the most was the comprehensive overview that Floatist provides. With just a glance, Yates Mallorca can access important details like the status of the boats, customer email addresses, and even manage operations directly from their phones. This accessibility has transformed the way they work, providing real-time insights wherever they are.

“To have the overview has surprised me a lot and made me really happy. I can see everything, I have the email address of the client, and it is great that I can use the entire app on my phone. I would highly recommend Floatist, as I already have, to other colleagues in the industry.”

One aspect Yates Mallorca truly appreciates is the excellent customer support offered by Floatist. Whenever questions, issues, or ideas arise, the team at Floatist is always quick to respond, helping them navigate the new system efficiently.

“I really appreciate the short connection to the Floatist team. You always respond really quickly, and that is super helpful.”

Floatist has been a game-changer for Yates Mallorca, providing a more organized, efficient, and reliable way to manage their fleet operations. With real-time updates, an easy-to-use interface, and outstanding customer support, Yates Mallorca has experienced smoother operations and improved customer satisfaction.