Adventure Charter operates 66 boats across two Croatian bases in Sukošan and Drage. Since March 2023, they’ve been running their entire fleet management on Floatist and were one of the first charter companies to implement the charter management software.
Today, guests mention the smooth digital check-in procedure in their Google reviews and are coming back because of it, knowing that their check-in process will be fast and easy.
Before Floatist’s Digital Fleet Management Software
For Adventure Charter, managing 66 charter boats with paper and Excel created many inconsistencies with no way to verify who was right. Hrvoje from Adventure Charter remembers typical incidents: “Someone had an early check-in, then said he didn’t receive the boat on time. We got information from the staff that he did. The cleaning team said the boat was ready, and others said it wasn’t. We had mixed information and didn’t know what was really going on.”
Without timestamped records or photos, Adventure Charter couldn’t prove what happened when. “Paper is suitable for all kinds of manipulation,” Hrvoje explains. “Nothing is really transparent. We needed a solution.”
In 2022, during the Biograd Boat Show, while Adventure Charter was actively looking for charter management software to get more transparency into their fleet operations, they got in contact with Floatist. They decided to move forward quickly to put an end to guest disputes.
How Digital Check-In and Fleet Coordination Work Now
The entire team coordinates through the Floatist charter management software instead of unorganized WhatsApp messages and phone calls. Charter guests receive app access immediately with all manuals, can submit crew lists, and start the digital check-in process from their phone. All in their language. They start pre-checks independently while staff finalize admin, resulting in no more office bottlenecks and getting on the water faster.
Every digital check-in and checkout includes timestamped photos. When disputes arise, Adventure Charter pulls exact records. “We can give them the exact minutes when they started and when the office check-in was done,” Hrvoje explains. “We know everything. It’s so transparent.”
The photos submitted during check-ins revealed quality issues they didn’t know existed. Skippers who hadn’t fixed parts for weeks and guests who document conditions themselves become more accountable for damage.
The Competitive Edge of Digital Charter Operations
Besides having a more transparent way of managing charter operations and always having an overview, since implementing Floatist, charter guests started mentioning the smooth digital check-in through the app Floatist provides. Charter guests now choose Adventure Charter specifically because of the benefits Floatist has to offer for them. One guest explained he was intentionally booking with them and avoiding other bases:
A professional skipper who charters 10 weeks per year in Croatia said that he’s now making booking decisions based on whether charter bases use the digital check-in system Floatist created.
Why It Matters For Charter Base Operators
When charter guests make booking decisions based on which bases use Floatist, you’re creating customer value competitors can’t match while providing better maintained boats, better customer service, and a more transparent view in case disputes arise.
Adventure Charter proves the industry’s shift away from paper isn’t just about internal efficiency. It is about meeting new customer expectations in ways that drive bookings and eliminate disputes.