Terms Conditions

Terms & Conditions

Last Updated: August 1, 2025

These Terms & Conditions (“Terms”) apply to your use of Floatist, our SaaS platform for yacht charter management. By signing a quote or confirming acceptance (e.g., by email), you agree to these Terms. If you’re accepting on behalf of your company, you confirm you have the authority to bind it.

1. License Scope

We grant you a non-exclusive, non-transferable license to use Floatist for your internal business operations, like fleet management, maintenance, check-ins, and guest handovers. Your staff and guests can access it as needed, but only for your company’s benefit. You can’t resell, rent, share, or use it as a service for others. No copying, modifying, or reverse engineering the software is allowed.

2. Subscription Term and Renewals

The Initial Term of your subscription is specified in your signed quote. After the Initial Term ends, the subscription automatically renews for subsequent one-year periods (each a “Renewal Term”), unless cancelled in writing with at least 30 days’ notice before the end of the current term.

Unless otherwise agreed, Renewal Terms align with the calendar year (January 1 to December 31). Early cancellation is not permitted during either the Initial Term or any Renewal Term.

3. Fees and Payment

Fees are listed in your quote. Pay the full amount within 15 days of the invoice. We may adjust fees annually for renewals (we’ll notify you). Late payments incur a €50 flat fee plus 2% monthly interest. We can suspend access for non-payment. All fees exclude VAT or applicable taxes. Subscription fees are fixed for the year and non-refundable. If a yacht is sold during the susbcription period, no refund will be issued; instead a credit will be applied toward the following subscription term. If you exceed the agreed Active Fleet Size, additional charges will apply. Floatist may adjust subscription fees annually in line with the Harmonised Index of Consumer Prices (HICP) as published by Eurostat. Any adjustment based on HICP will not require prior notice beyond the standard renewal communication.

4. Limitations of Liability

We’re not liable for indirect losses like lost profits, data, or business interruption. Our total liability is capped at the fees you paid in the last 12 months. This applies even if we knew about the potential loss. We don’t guarantee Floatist is error-free or always available, but we’ll aim to fix issues promptly.

5. Usage Restrictions

You agree not to:

• Share or resell access.
• Reverse engineer or modify the platform.
• Use the software in a way that violates laws or infringes third-party rights.
• Introduce viruses or malicious code.
• Conduct unauthorized testing or security scans.
• Violation may result in immediate suspension or termination.

6. Data Ownership

You own your data (e.g., fleet info, guest details). We may make backups and use anonymized data to improve Floatist. See our Privacy Policy for details on data handling.

7. Intellectual Property

We own Floatist, including all code, designs, and updates. You can’t claim ownership or derive products from it. Feedback you provide becomes ours to use.

8. Onboarding

Onboarding requires active participation from the Customer, including but not limited to providing necessary information, attending scheduled meetings, and (for remote onboarding) supplying accurate and timely photos of the yachts.

If the Customer does not fulfill their responsibilities, Floatist may be unable to complete onboarding within the expected timeframe. Delays caused by the Customer do not shift responsibility to Floatist.

The onboarding process must be completed within a maximum of three (3) months from the onboarding start date. If Customer-caused delays prevent completion within this timeframe, a new onboarding fee will be required to continue.

If the Customer repeatedly misses deadlines for their onboarding tasks, Floatist may pause the onboarding process. In such cases, a new onboarding fee must be paid to resume onboarding.

If Floatist has agreed to build a specific feature for the Customer, development of that feature will not begin until the Customer has successfully completed onboarding and is actively using the platform.

9. Support

We provide online help docs, in-app chat support, and email support during business hours. No guaranteed response times, but we’ll respond reasonably.

10. Termination

We can terminate if you breach these Terms (e.g., non-payment, misuse). On termination, access stops, and you must delete any copies. Sections like liability, IP, and confidentiality survive.

11. Confidentiality

Each party agrees to keep the other’s confidential information private and use it only as necessary to perform under these Terms.

12. Warranties and Disclaimers

We warrant Floatist works as described and doesn’t infringe third-party rights. Floatist provides the Service Beyond that, it’s “as is”—no other warranties. We do not guarantee perfect uptime or error-free performance.

13. Governing Law

Dutch law governs these Terms. Disputes go to Dutch courts.

14. Indemnity

We indemnify you against third-party claims alleging that Floatist infringes intellectual property rights, provided you’re not at fault and notify us promptly.

15. Force Majeure

Neither party is liable for failure to perform due to causes beyond reasonable control (natural disasters, war, etc.).

16. Acceptance

Signing a quote or confirming by email means you accept these Terms and our Privacy Policy. Quotes reference these documents—read them before signing.

Questions? Email us at hello@floatist.com.