Dynamic Sailing, a charter operator based in Lavrion, Greece, manages a growing fleet and an increasing number of repeat clients. Since implementing Floatist in early 2024, Floatist has become an integral part of their operations, streamlining communication, reducing manual follow-ups, and delivering smoother experiences for staff and customers.
Before Floatist
Before Dynamic Sailing started using Floatist, they struggled with constant phone calls between office staff and dock teams just to track boat readiness. Turnaround and check-in days were more inefficient because no one had real-time visibility on what was done and what was still pending. Bookings, extras, and discounts had to be communicated manually, creating delays and adding stress to an already chaotic process. Manual processes could sometimes impact the customer experience, if timelines were unclear or last-minute operational changes necessary.
Implementing Floatist
Dynamic Sailing adopted Floatist before the 2024 season and has since integrated it fully into daily workflows. As with any change in processes, it took some time for the team became fluent with all facets of the app. However, now Dynamic Sailing’s entire team is fully adjusted. Even new staff that joined the company in 2025 adapted quickly to this way of working.
Key Results
- Better Task Turnaround Tracking: The real-time visibility of what has been completed and what remains to be done has proven to be very useful for Dynamic Sailing, reducing constant phone calls between office and dock teams, saving lots of time on busy days.
- Guest App: Customers used the app for check-ins and yacht information, which improves the customer experience. Customers generally respond impressed when they first get introduced to Floatist, and enjoy using it. The majority of customers appreciate the app, finding it clear and helpful. Repeat clients in particular return expecting the same digital support.
- More Streamlined Operations: The team no longer needs to constantly call each other for boat status updates, saving significant time during peak days.
Conclusion
Dynamic Sailing has successfully implemented Floatist into its charter operations, and the results are clear. Communication between teams has become stronger, turnaround processes run faster, and guests are more impressed with their experience compared to traditional methods.
The improvements have supported Dynamic Sailing’s growth, with repeat business on the rise and staff feeling fully engaged in the process. For Dynamic Sailing, Floatist has proven to be more than just software; it’s a trusted partner in keeping operations smooth and customers happy.