Candor Charter operates from Marina Kaštela in Croatia, with currently fifteen boats in their fleet. To keep their operational standard and service towards their guests high, their fleet will intentionally not grow beyond that number.
Owner Gabor started the company more than twenty years ago with three boats and a focus on demanding & experienced sailors who notice the difference between a well-run operation and one that isn’t.
Today, with a 5.0 rating across 136 Google reviews, that focus has clearly paid off. Here is how he uses Floatist to make sure this stays that way.
Three Hubs, No Clear Connection Between Them
Running a charter base involves more moving parts than any charter guest ever notices. At Candor, the work lives across three hubs: the office handling bookings and administration, the base and cleaning team, and the technical staff maintaining the boats. Each one needs to know what the others are doing, what is ready, what still needs attention, and where resources are running short.
Before Floatist, those three hubs had no reliable way to stay in sync and a hard time informing each other what’s going on, what is ready, what is needed, or how they can plan any type of service.
Gabor and his team were managing it all on whiteboards, handwritten notes and post-its, which always had potential for miscommunication and errors to happen.
A Meeting at the Right Moment
Gabor met Cindy, Floatist’s CEO, at a Booking Manager summit and learned more about the yacht management tool. After the decision was made to move forward with Floatist, the onboarding timeline was fast and his team committed to the change needed to digitalize.
What surprised him was how little disruption the onboarding actually caused.
History on the Boat, Not in Someone’s Head
The change that Gabor really enjoys seeing is that the three hubs can now communicate easily and transparently. Also, that the entire history of each boat is accessible and he can quickly prove to anyone what happened when.
For a company built around the kind of maintenance standards that earn five-star reviews year after year, having that history documented and instantly accessible is not a small thing. It also changes the conversation with guests when something comes up during a charter.
The ability to show a guest or the boat owners the timestamped service record from the boat they are standing on is a different kind of reassurance than asking them to take your word for it.
Yacht Charter Winterization With Floatist
The moment where Floatist became a huge help happened during winter maintenance. Every year, Candor runs a five-month winterization project across all fifteen boats.
It is a process that is hard to track and even harder to keep an overview of. Now they can assign specific team members to specific jobs, track what has been done, what is still outstanding, and what costs as well as parts are involved.
On paper and spreadsheets, that level of detail across a full fleet over five months leaves a lot of room for things to get missed. But with Floatist’s maintenance features built for exactly this, projects like winterization become easy to manage.
Do You Feel More in Control?
When asked directly whether Floatist gave him more control over the fleet, Gabor’s answer was short and on point.
Twenty years of running a quality and maintenance focused fleet with a deliberate cap on size tells you how Gabor thinks about what good operations actually look like. The system that manages the work needs to match that standard. Simple task tracking softwares and spreadsheets are not built for tracking repair histories across fifteen boats including all the details necessary to provide a great service.
Floatist not only helps you deliver a better guest experience, it also empowers the teams working behind the scenes. With everything in one organized system, your team can stay focused on maintenance, manage long-term procedures such as winterization, and easily track costs, labor, and parts along the way.
We are proud to work with Candor Charter and look forward to many more years of working together.
If you want to improve how your base communicates, handles maintenance and brings your fleet’s history into one place, contact us and tell us your pain points. We will show you what you can do with Floatist’s yacht charter management software.