Charter4fun operates from Marina Frapa in Rogoznica, Croatia, with twelve boats covering monohulls, catamarans, and motorboats. Owner Jędrzej Kocewicz has always done things a little differently than the charter companies around him.
When he started picking up his guests’ bags and carrying them to the boats himself, this may have seemed odd. Now, many operators have adopted the same mentality: guest experience and service is the top priority. That same drive for premium guest experience is what led him to Floatist three years ago. The 5-star rating Charter4fun has, is the market’s answer: it works.
The Saturday Check-In Problem
A Saturday check-in at a charter base is, at its core, a complex operation. Some guests arrive and want to be on the water as fast as possible while others want to settle in calmly, take their time getting familiar with the boat, and don’t feel any pressure to be the first crew out of the marina.
Catering to his guests’ pace was a challenge for Charter4fun, because his staff still needed to finish one check-in and move to the next group of guests already waiting on the dock. Before Floatist, guests could feel and see this stress.
Language added another layer to this matter, because not every guest and technician share a common language, and trying to understand a new yacht and all its equipment while the sun is melting the asphalt is nobody’s idea of a good start. The Guest App, translated automatically into the guest’s language, immediately solved this problem.
Giving the Check-In to the Guest
After three years of using Floatist, Jędrzej enjoys how guests can now handle the pre-check themselves in their own language and time. They decide their own start to the holiday: whether it is relaxed, with a drink in hand, or quick to get out on the water as fast as possible.
That shift also helps the guest take in information. Someone who opens a hatch or reads about any technical details at their own pace, not because a technician told them to do so right in that moment, pays a very different kind of attention.
Guests who understand the boat properly at check-in call the base less during the week, handle small things themselves, and start the holiday feeling confident rather than slightly unsure about what they were just shown. This makes the whole week feel different for everyone involved.
How the Team Sees the Week Differently
Besides the improvement to the guest experience, Jędrzej also appreciates how his team’s operational awareness improved since implementing Floatists’ yacht charter management software.
Real-time visibility means that teams know which boats are ready and which still need attention without needing to find the person who is supposed to know every status at once. Twelve boats moving through the same Saturday becomes a coordinated process where everyone, from the technicians to the office, is working off the same picture.
Three Years With Floatist
After three years with Floatist, Jędrzej and his team went through the full learning curve, including early adjustments, as well as help from the Floatist customer success team, and came out the other side as one of the strongest users on the platform. There is no ambiguity in how he talks about it now.
Conclusion
At Charter4fun, check-in is no longer a friction point. Instead, it’s where Charter4fun makes its first positive impression and guests choose their own pace. His reviews tell you what that means to charter guests. This year he set a new baseline for guest experience.
What made it possible is that Floatist adapted to how he wanted to run his base. Floatist supports each operator’s approach to check-in and improving guest experience.
If you want to improve your guest experience and make check-in easier for your team, contact us, tell us your pain points and we will show you what you can do with Floatist’s yacht charter management software.
We are proud to be a close partner of Charter4fun and look forward to many more years of working together.