Sailme Charter is a dynamic yacht charter company specializing in both crewed and bareboat charters across the Canary Islands and the Balearic Islands. With a diverse fleet ranging from sleek catamarans to luxurious yachts, they cater to a variety of sailing experiences, from tranquil tours to adventurous voyages. Sailme Charter is dedicated to providing exceptional service and unforgettable maritime adventures, ensuring every trip is tailored to the unique desires of their guests.
Challenges before using Floatist
- Manual Processes: Sailme Charter used paper checklists for every yacht, which had to be printed, filled in by hand, and stored. These documents were prone to being lost or damaged, often requiring reprinting or time-consuming explanations.
- Inefficient Workflow: Explaining every small detail about the yacht systems to guests was time-consuming, leading to extended check-in times. If checklists were damaged or lost, it delayed the entire process.
- Customer Experience Issues: Guests were sometimes left confused about how to operate yacht equipment, and staff had to spend time answering repetitive questions.
Sailme Charter wanted to reduce the routine tasks involved in managing their fleet and streamline the check-in process for both staff and guests. They were looking for a solution that could eliminate the need for paper checklists and provide a more comfortable, faster experience for customers. Additionally, they hoped to empower customers to handle much of the process on their own, using their phones.
“We were looking for a solution to make it more simple, and more comfortable for customers, with no paper, which would be faster all around,” Alex from Sailme Charter explains.
Before adopting Floatist, Sailme Charter had used Sailsense, a boat monitoring system with an added checklist feature. However, the lack of customization and frequent technical problems made it unsuitable for their needs. Sailme Charter experienced several weekends where the system was unusable, impacting their business operations.
How Floatist helped solve Sailme Charter’s Challenges
- Digital Checklists: Guests now complete their checklists digitally on their phones, eliminating the need for printed documents and saving time for staff. Additionally, this reduces the risk of lost or damaged checklists.
- Efficient Communication: Sailme Charter team no longer needs to explain every detail face-to-face. Important information is available within the Floatist app, allowing customers to handle much of the check-in themselves, and the time spent with an employee for the final explanations is decreased significantly.
- Positive Customer Feedback: “We got many, many feedbacks from our clients that it is a super smart system,” Sailme Charter reported. Guests appreciate the clarity of the app and its convenience, making their charter experience smoother and more enjoyable.
Sailme Charter particularly values the itemized checklist feature, which provides detailed explanations, pictures, and instructions for each yacht. This allows guests to better understand the systems on board and minimizes staff involvement in routine explanations.
The explanation of the items in the checklist is Alex’ favorite functionality. The pictures and text with locations looks great. He mentions that when their customers first see the checklist with all instructions like that, they are super excited.
Adaptation to Floatist
While not everyone at Sailme Charter was initially enthusiastic about switching to a new system, the team quickly adapted and now embraces the change.
Sailme Charter’s favorite aspect of Floatist is the thorough explanations in the checklists. The inclusion of images and detailed instructions allows guests to feel confident during their check-in, which enhances their overall experience.
Floatist has enabled Sailme Charter to streamline their operations, reduce manual tasks, and provide a better customer experience. By transitioning to a digital system, they have saved time, improved guest satisfaction, and minimized operational chaos, especially during turnaround days.