For years, Aqua Charters’ operations were running on pen-and-paper checklists, cluttered group chats, and constant involvement of Denis, the owner of Aqua Charters. Every task relied on him: sending contracts, tracking boat preparations, chasing down the team, making sure tasks are completed, print checklists, and so on.
They had tried generic task management software, but nothing fit the charter business model without endless customizations. The result was that Denis was always on call, keeping the many different balls in the air, instead of focusing on running the business.
The Solution
When Aqua Charters switched to Floatist, the goal was clear:
- Unify operations into one platform built for yacht charter businesses.
- Automate the admin grind: contracts, check-ins, task assignment.
- Give every team member visibility on what needs to be done, without endless chat messages.
Key features they implemented were check-ins and check-outs. After implementing Floatist, Denis didn’t need to print the checklists manually anymore at each check-in and check-out day. Denis used custom checklists depending on the boat, so this was a cumbersome process. Instead, his team can now handle check-ins without his involvement, with the customized lists for each of his yachts.
The Floatist task management feature made that no task was lost in the WhatsApp group anymore. Instead, everything goes through Floatist now.
Additionally, contract signing is a breeze, with customers receiving the contract digitally, with the option to sign from any mobile device, while Denis and his team can keep an eye on whether it has been signed already. The ability to sign only makes the experience for guests more pleasant, not having to download, print, sign, scan and send back manually. All is automated through the Floatist contract feature.
The Results
The impact was immediate and measurable. Denis reports he now spends just 10% of the time he used to on day-to-day operations.
Other benefits quickly followed. Communication became smooth and effortless, with every task clearly categorized and easy to track. Turnaround days moved faster because teams always knew exactly what had been completed and what still needed attention. Guests arrived happier, with all their paperwork and instructions ready before they even stepped aboard, starting their holiday relaxed and confident.
Overcoming Resistance
Not unexpectedly, not everyone embraced the change immediately. As is our experience at Floatist, getting your team onboard and used to new processes can be one of the hardest parts of implementing Floatist, or any new tool for that matter.
Denis’ team hated it at first, and did not cooperate at first. However, with steady leadership and persistence, they came around. Today, everyone’s onboard, and customers overwhelmingly love the system. Denis estimates 97% of customers are positive about using Floatist.
With Floatist running the operational side, Denis isn’t tied to the dock or buried in admin. The business runs on a clear, reliable processes, and turnaround days are no longer a fire drill.
Aqua Charters proves what’s possible when you run your fleet on Floatist.