More Yacht Club operates across the two Croatian bases, Marina Trogir and Marina Baotić. Base manager Ivan Krolo and Co-founder Jelena Milas knew they needed a better system when they looked at how their team was coordinating across locations: phone calls bouncing between the office and booking department, technicians forgetting to log maintenance issues after check-out, and manual check-ins creating delays for guests eager to start their vacations.
The Multi-Base Coordination Problem
Check-ins at both bases were manual, tedious, and therefore prone to errors. Technicians forgot to log all different faults or required repairs after a guest’s departure, leading to issues and last-minute fixes before the next charter. Communication between the office, the booking department, and the technical team relied on phone calls and messages rather than any system, leading to small but forgotten issues that became big problems later on.
Ivan remembers the impact on operations before Floatist: tiring check-ins that did not feel personal for the guests, unorganized maintenance tracking, and poor team coordination that annoyed even the crew and impacted guest experience.
After understanding their need for Floatist and a first meeting with the team, they decided to move forward and implement Floatist’s digital yacht management software that would make More Yacht Club even more money over time.
Implementation: Faster Than Expected
More Yacht Club received a detailed onboarding and support from the Floatist team, making the transition from paper and manual processes to digital fleet management fast and easy. Ivan gave the implementation experience a “5-star rating” for how seamlessly it went.
The team’s reaction surprised even Jelena. Staff across both bases recognized that a digital system would make their jobs easier, not harder, and adoption happened quickly.
The same happend for Archon Yachting who operates multiple bases in Greece. Read more about their experience here: Onboarding a Big Fleet to Floatist
Saturday Turnover Transformation
The most dramatic operational improvement came on Saturdays when coordination matters most. Floatist became the central system connecting teams across both bases. “The Floatist app brought us a lot of help with communication between the office, the booking department, and the technical team,” Jelena notes.
Instead of phone calls across two marinas or hunting for information in different systems, everyone could see real-time yacht status and coordinate through one platform. The office team knew what booking was handled, the technical team could track which boats needed attention, and Saturday turnovers started to feel more personal across both Marina Trogir and Marina Baotić using Floatist.
Digital check-ins drastically reduced time spent on each client, allowing guests to be on the water faster while having time for real guest conversations and recommendations on the area. The team’s productivity increased with fewer errors and better coordination across bases.
Guest Acceptance
Guest reactions split along interesting demographic lines. Younger charter guests immediately embraced the digital check-in process and appreciated having everything accessible through their phones.
Some repeat clients initially hesitated. They were accustomed to paper check-in and check-out lists they could take home as reference during their charter.
That concern disappeared once they actually used the system during their charter. Having boat information, equipment locations, and troubleshooting guides accessible on their phone turned out to be more convenient than carrying paper lists.
Why It Matters
Bringing everything into one coordinated platform that teams across two bases could access simultaneously changed how they operate on their busiest days. Issues and conditions of the boats are logged transparently, statuses are updated in real time, and guests experienced a calmer, friendlier, and more personal experience.
For charter operations managing multiple bases, coordinating between departments, and trying to keep everything organized during busy season, having everything in one place turns out to be precisely what was long needed.
If you want to read more about Floatist and how it can benefit your operations, we recommend this article: How Adventure Charter Turned Floatist Into a Competitive Advantage.